Draft — needs legal review before launch.
Privacy Notice
Version 2026-10-24. This notice explains how Airxy Tech Private Limited ("Airxy", "we") handles personal data when you use the Airxy Business app. We are the Data Fiduciary under India's Digital Personal Data Protection Act, 2023 (DPDP Act). Our address: Flat No. 5039/3, Modern Housing Complex, Sector 13, Manimajra, Chandigarh 160101, India. Website: https://airxy.in. GSTIN: 04ABFCA0005L1Z7. This notice covers the Airxy Business app for vendors; our website has its own policies at https://airxy.in/privacy-policy/ and https://airxy.in/guidelines-and-policies/.
Who this is for
The app is for businesses (shops and restaurants) that Airxy has registered, and for Airxy staff. There is no public sign-up.
What we collect
About you and your business
- Your name, business name and mobile phone number.
- Your registered shop address and map pin.
- Your app version, and your IP address and device user agent (for security logs).
- A push notification token, if you allow notifications.
Your location
- When you send an order, the app reads your phone's GPS position at that moment. We only ask while the app is open (foreground), never in the background. We use it only to check that the order was sent from near your registered shop. A mismatch is flagged but does not block your order.
Order details about your customers
- Customer name, drop (delivery) address, an optional customer mobile number, your order number, and the ready time or pickup schedule.
- You provide these. See "Your customers' data" below.
Chat and voice
- Text you type, and the text of what you say. We keep the original transcript and your edited text for 90 days.
- Voice recordings are sent to a speech-to-text service to be turned into text. Airxy does not store the recordings.
Why we use it
- To log you in (a one-time code is sent by WhatsApp).
- To tell Airxy location admins (hub managers) that an order is ready or when it will be, so a rider can collect it and deliver it to your customer.
- To understand your typed or spoken message and fill in the order (AI processing).
- To keep the service safe: detect misuse, investigate disputes, and keep security and audit logs.
- To improve reliability and to measure cost and usage.
We do not use your data or your customers' data for advertising, and we never sell it.
Your customers' data
Customer details you enter are shared with Airxy location admins, by WhatsApp and inside the app, only so the order can be picked up and delivered. Under our Terms you confirm that you have your customer's permission to share these details for delivery.
Who else processes data
We use service providers who process data on our behalf:
- WhatsApp (Meta) to send login codes and order notifications. An SMS provider may be added later.
- AI providers for language understanding and speech-to-text. These can change over time. Currently they include, for example, Google Gemini and Deepgram. Some of them may process data outside India.
- Hosting and infrastructure providers.
They may only use the data to provide their service to us. AI output can be wrong: always check the confirmation card before you confirm an order.
How long we keep data
- Chat text: 90 days, then deleted.
- Voice recordings: not stored by Airxy.
- Orders, and audit and security logs: as long as needed for business, legal and dispute purposes.
- Account data: until your account is closed, and after that for as long as the law requires.
Consent
By tapping "I agree" you consent to the processing described here for the purposes listed. You can withdraw consent at any time by writing to us; the app may then stop working for you, and withdrawal does not affect processing done before.
Your rights
Under the DPDP Act you can:
- ask for a summary of the personal data we hold about you and how it is used;
- ask us to correct or complete it;
- ask us to erase it, subject to what we must keep by law;
- raise a grievance;
- nominate another person to exercise these rights if you die or cannot act.
Write to the Grievance Officer below. We will reply within the time the law allows. If you are not satisfied you may approach the Data Protection Board of India.
Security
Connections are encrypted (HTTPS). Login uses one-time codes and sessions that expire. Access to data is limited by role: a vendor sees only their own business, and location admins see only their assigned locations. Secrets are kept on our servers, not in the app. We log access for security. No system is perfectly safe; we will tell you and the authorities of a data breach as the law requires.
Children
The app is for businesses and is not meant for anyone under 18. We do not knowingly collect data from children.
Changes
If this notice changes, we will update the version and ask you to accept it again in the app.
Grievance Officer
Mona Siddhu, Grievance Officer
Airxy Tech Private Limited, Flat No. 5039/3, Modern Housing Complex, Sector 13, Manimajra, Chandigarh 160101, India
Email: info@airxy.in
Phone: +91 77381 20760